Refund policy

Return and Refund Policy

We want you to be happy with every order. If anything is wrong, write to us at contact@japanclassic.shop and we will help.

Cancellations
You can cancel your order from our website at any time before it has been processed for shipping. Once it has been packed and shipped, it can no longer be canceled, but you can return it under the terms below.
Some orders cannot be canceled or returned:

• Business (B to B) orders

Returns
You can return an unused, unopened item within 10 days of the delivery date recorded by the carrier. To start a return, please contact us at contact@japanclassic.shop. The item must be in the same condition as when you received it, in its original packaging. Return shipping is at the customer's expense.
Once an item has been opened or used, we are unable to accept a return or exchange.

Damaged or Defective Items
If an item arrives damaged, incomplete, or not as described, please contact us at contact@japanclassic.shop within 10 days of the delivery date recorded by the carrier. Include photos that show the problem. After we look at the photos, we will refund or exchange the item. If we can no longer get the same item, we will refund it. We cover the cost of return shipping.
This does not cover ordinary marks from the making process or from delivery. For the natural variations that are part of handmade pottery, see our Product Quality page.

Refunds
When we receive your return, we check the item and email you to say whether the refund is approved. An approved refund goes back to your original payment method. We refund the price of the item; the original shipping cost is not refunded.
If your refund has not appeared yet, please check your bank account first, then your card company. It can take some time for a refund to post.