Shipping policy
Shipping & Customs Information
Shipping Method
We ship worldwide from Japan. Most destinations are served by EMS (Japan Post). Orders to the United States are shipped via UPS. We do not currently ship to Canada.
Processing & Delivery Time
Orders are dispatched within 3 to 15 days. Delivery typically takes from about one week to several weeks, depending on the destination and customs processing.
Shipping Fee
Shipping is calculated by destination and parcel weight. Enjoy complimentary shipping on orders over $150 — or over $800 for the United States.
| Region | up to 500g | up to 1kg | up to 2kg | Free shipping |
|---|---|---|---|---|
| Asia (CN / HK / KR / MY / SG / TW) | $12 | $18 | $24 | over $150 |
| Asia (AE / IL / TR) | $15 | $24 | $33 | over $150 |
| Europe & Oceania | $24 | $38 | $52 | over $150 |
| United States | $48 | $90 | $145 | over $800 |
Orders over 2kg are quoted individually. Please contact us before placing your order.
Available Delivery Areas
We deliver to destinations covered by EMS (Japan Post), and to the United States via UPS. For the full list of EMS destinations, please see Japan Post's official page.
Customs & Import Duties
Any customs duties, import taxes, or clearance fees are the responsibility of the buyer.
However, through our Customs Duty Credit program, you can receive store credit for the full amount of any customs duties and clearance fees you pay. Just submit your application within 30 days of payment, along with a proof of payment (such as a receipt or screenshot). The store credit is valid for 3 months and can be used on future purchases.
Shipping Origin
All orders are shipped from Japan.
Shipping Insurance
Shipping insurance is provided at no additional cost to the
customer, as it is fully covered by Japan Classic.
If there are any issues with the item after delivery, please
contact us.
HS Codes (Harmonized System Codes)
・ Porcelain Tableware: 6911.10
・ Ceramic Tableware (Non-Porcelain): 6912.00
・ Glass Tableware (Stemware, non-lead crystal): 7013.28
・ Chopsticks (Wooden or Other Materials): 4419.00
Note: These HS codes are provided as general references. Actual classification may vary depending on your country's customs regulations.
Please note: shipping carriers and available destinations may change without notice due to international circumstances beyond our control. If your destination becomes temporarily unavailable, we will contact you directly.