Shipping policy

Shipping & Customs Information


Shipping Method

We ship worldwide from Japan. Most destinations are served by EMS (Japan Post). Orders to the United States are shipped via UPS. We do not currently ship to Canada.


Processing & Delivery Time

Orders are dispatched within 3 to 15 days. Delivery typically takes from about one week to several weeks, depending on the destination and customs processing.


Shipping Fee

Shipping is calculated by destination and parcel weight. Enjoy complimentary shipping on orders over $150 — or over $800 for the United States.

Region up to 500g up to 1kg up to 2kg Free shipping
Asia (CN / HK / KR / MY / SG / TW) $12 $18 $24 over $150
Asia (AE / IL / TR) $15 $24 $33 over $150
Europe & Oceania $24 $38 $52 over $150
United States $48 $90 $145 over $800

Orders over 2kg are quoted individually. Please contact us before placing your order.


Available Delivery Areas

We deliver to destinations covered by EMS (Japan Post), and to the United States via UPS. For the full list of EMS destinations, please see Japan Post's official page.


Customs & Import Duties

Any customs duties, import taxes, or clearance fees are the responsibility of the buyer.

However, through our Customs Duty Credit program, you can receive store credit for the full amount of any customs duties and clearance fees you pay. Just submit your application within 30 days of payment, along with a proof of payment (such as a receipt or screenshot). The store credit is valid for 3 months and can be used on future purchases.


Shipping Origin

All orders are shipped from Japan.

Shipping Insurance

Shipping insurance is provided at no additional cost to the customer, as it is fully covered by Japan Classic.
If there are any issues with the item after delivery, please contact us.

HS Codes (Harmonized System Codes)

・ Porcelain Tableware: 6911.10

・ Ceramic Tableware (Non-Porcelain): 6912.00

・ Glass Tableware (Stemware, non-lead crystal): 7013.28

・ Chopsticks (Wooden or Other Materials): 4419.00

Note: These HS codes are provided as general references. Actual classification may vary depending on your country's customs regulations.


Please note: shipping carriers and available destinations may change without notice due to international circumstances beyond our control. If your destination becomes temporarily unavailable, we will contact you directly.